What the course covers
Configure AI-assisted contact suggestions and connected Teams chats for collaborative customer-service cases.
Practice & assessment
provider-listed objectives/units; knowledge checks or named exercises where described, not observed learner outcomes.
Time, cost & access
- Format
- Confirm format
- Delivery & schedule
- Public independently listed written learning module; sign-in required for profile assessment pass designation.
- Time
- 40
- Fee
- Confirm the fee with the provider.
- Teaching language
- English
- Entry requirements
- Basic understanding of Dynamics 365 Customer Service
- Enrollment notes
- Direct public primary GET200; written content access observed, not paid product access or enrollment completion.
Before you enroll
- Sector-specific source scenario differs from editorial PM adaptation.
- Source assessment pass is not an independently recognized PM credential.
Latest recorded provider-source check: . Individual source dates appear below. Reconfirm current enrollment terms with the provider.
Provider sources & recorded check dates
- Provider source ↗ — source captured
